Refund policy
Refund & Returns Policy
At Divant, we want you to shop with confidence. That’s why every purchase is backed by our 30-Day Money-Back Guarantee.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return if you are not satisfied with your purchase.
To be eligible for a return:
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The item must be unused
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The item must be in original condition and packaging
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Proof of purchase is required
Once your return is approved and received, your refund will be processed to your original payment method.
Sale & Promotional Items
Items purchased during sales or promotions are covered by our 30-day guarantee, unless explicitly stated otherwise at the time of purchase.
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns for:
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Items that have been worn, damaged, or altered
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Items returned without original packaging
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or refund at no extra cost.
How to Start a Return
To initiate a return, please contact us at:
📧 support@divant.store
Include:
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Your order number
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Reason for return
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Photos if applicable
Our team will respond within 24 hours with return instructions.
Refund Processing Time
Once we receive and inspect your return, refunds are processed within 5–10 business days, depending on your payment provider.
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
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Original shipping fees are non-refundable.
Contact Us
If you have any questions about our policy, contact us at: divantclothing@gmail.com
Alternatively you can get in touch with us through the dedicated 'Contact' section located in the main menu.